We contractually undertake to :
– answer to or receive our customers in a courteous and respectful way during our exchanges;
– establish quick and easy means of contact with our clients by treating promptly any request for information or Web quote, by phone, email or online chat;
– understand and honor the requests of our customers regarding their business and its fields, their type of customer, their brand image;
– advise and recommend in a very objective manner Internet tools and techniques tailored to the needs of our customers;
– reject web development or website creation projects that do not fall within our area of expertise;
– respect the established deadline and web project costs in accordance with the web quote;
– regularly inform our customers regarding the evolution and stages of their Internet project;
– reactively solve any malfunctions that may occur during a site maintenance;
– effectively support our customers throughout the project due our work structure by project team;
– keep secrecy regarding confidential projects, not to disclose any information to third parties and take all necessary measures to protect data and documents;
– find a quick solution in the event of technical failures in order to ensure continuity of the project.
– respect the choices and wishes of our customers and satisfactorily meet their expectations.
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